What information do we collect?
In general, your private information is of no interest to us. Our core ethos is centered around privacy and anonymity. However, some data is collected to improve quality of service.
When your purchase a product or subscription, you will be asked to enter your first name and e-mail address. You will also be provided a link via email to change your password. If you click on the link and change the password, we know that you control that email address.
When registered and purchasing products, this server records the IP address that the request originated from. Furthermore, server logs contain the IP address of every request to our server.
This site primarily uses Stripe via WooCommerce to process purchases and subscriptions. We do not store you billing information, such as credit card info, etc. on our site. We do not want that information, nor have we employed the means to capture or record it. Rather, your information is passed directly through to Stripe, and we eventually recieve the funds after they have been fully processed and cleared. The only data we retain for future purchases and subscription payments is a randomly generated token string that links to your customer account at Stripe. For more information, see this link.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To improve our site — we continually strive to improve our site offerings based on the information and feedback we receive from you.
- To improve customer service — your information helps us to more effectively respond to your customer service requests and support needs.
- To perform analysis of abnormal behavior – there are many bad actors only interested in causing disruptions and mayhem. Their actions will be identified, mitigated, and dealt with accordingly.
Cookies
When you log in, we will set up several cookies to save your login information. Login cookies last for two days. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you purchase a membership, you will be granted access to the forum. Your login credentials for the forum will be handled by this site, based on your membership status. If you log out of this site while a forum window is open and active, it will log you out of the forum. You will periodically be redirected to this site to login to the forum when the login period specified within the cookie expires.
Who we share your data with
We do not share your data with anyone, period. All data within this site as well as any other sites owned by HomeServerHQ is kept private and internal. We will not provide your private information at any time, to any party, under any circumstances.
How long we retain your data
We will make a good faith effort to retain server logs containing the IP address of all requests to this server no more than 180 days.